e-Cashier - Frequently Asked Questions

How do I sign up for e-Cashier?

  • Login to your myCMU account
  • Select the "Student" tab
  • Select "Billing and Payments"
  • Select "e-Cashier Payment Plan"

 

What information will I need in order to enroll in a payment plan?

  • myCMU login and password
  • email address
  • bank account or credit card information
    • If you are using a credit card, you will need the card number and expiration date.
    • If you are using a bank account, you will need the bank name, bank telephone number, routing number, and account number.
  • Name, address, and email address of the responsible party (the person who is the account holder for the checking/savings account, or credit card).

 

Is it safe to enroll online?
Nelnet Business Solutions (NBS) ensures all information is kept confidential and all information is encrypted with the latest technology.

 

What types of credit cards are accepted?
MasterCard, Discover, and American Express cards are accepted as forms of payment through e-Cashier Payment Plan. Visa cards are not accepted due to Visa’s restrictions.

 

How soon will CMU be notified of my enrollment for a payment plan?
CMU is updated daily.

 

When will my payments begin?
After submitting your payment plan agreement through e-Cashier, you will receive a letter or email confirming the monthly payment amount and when payments are to begin. Payments will be processed on the fifth of each month until the total balance is paid in full.

 

What day are payments processed if I sign up for a payment plan?
Payments are processed on the fifth of each month of your payment plan. If the fifth falls on a holiday or weekend, your payment will be processed on the following business day.

 

How quickly are down payments or full payments processed?
Down payments and full payments are both processed immediately, so please make sure the funds are available in your checking, savings, or credit card account before signing up for your payment plan or submitting full payment through e-Cashier Payment Plan.

 

How are my payments affected if my tuition balance changes?
Increases made to your account balance 10 business days prior to the fifth of the month will automatically be reflected in your monthly payment. If your account balance increases less than 10 days prior to the fifth of the month, your next monthly payment will not be increased.

Decreases made to your account balance five days prior to the fifth of the month will automatically be reflected in your next monthly payment. If your account balance decreases less than five business days prior to the fifth of the month, your next monthly payment will not be reduced. Subsequent payments will automatically be adjusted accordingly.

 

I dropped all of my classes. Can I get my payment plan enrollment fee refunded?
No. The payment plan enrollment fee is non-refundable.

 

Can I make payment directly to CMU?
If you would like to pay in full directly to CMU bring in cash, check, or money order to the CMU Business Office or mail a check or money order for full payment to: 411 Central Methodist Square, Fayette, MO 65248.

 

If I choose to use a credit or debit card as my payment method will I be charged a service fee?
Yes. There is a 2.75% service fee if you choose a credit or debit card as your payment method. NBS has contracted with American Card Services, Inc., to process credit card transactions for Central Methodist University over the internet. American Card Services charges a fee for processing credit cards using this convenient channel. The service fee will be quoted to you AFTER you select the credit card payment options but BEFORE you provide your account number or complete your e-Cashier/NBS agreement. You may choose another payment option at any time prior to submitting your agreement.

 

I don’t want to pay a service fee, how can I avoid this?
To avoid a service fee, you can use a checking or a savings account as your payment method. Financial institutions do not charge fees for ACH transactions using a checking or savings account as they do for debit or credit card transactions.

 

If payments are made automatically from my bank account, does that mean that CMU has direct access to my account?
No. No one other than your own financial institution has access to your bank account. When you arrange automatic payments through e-Cashier, you have authorized a specific amount to be paid on a predetermined date each month.

 

I want to change from a checking account to a credit card. What do I need to do?
If there are still payment options available through e-Cashier, you will need to complete a new agreement. It is important to remember to call CMU to terminate your current agreement. You will then create a new agreement for your remaining balance. Please note that you will be charged another non-refundable enrollment fee. You may also be required to make an immediate down payment.

If there are no more options available through e-Cashier, you will not be able to change your payments to a credit card; however you can contact NBS to change to another bank account.

 

What if a payment was declined by my financial institution?
For each returned payment, you will be assessed a $30 returned payment fee. Your financial institution may also assess you a fee. Returned payment fees are automatically deducted from the account information you have provided. If your returned payment fee is returned, it will be reattempted. Returned payment fees are payable to: Nelnet Business Solutions.

 

Who is Nelnet?
Nelnet Business Solutions (NBS) (formerly FACTS) is a tuition management company that partners with institutions across the country to provide students with a low cost option for budgeting educational expenses through the e-Cashier system.

 

Can I make changes to my account information?
Yes. Call Nelnet Business Solutions (NBS) at 800-609-8056 to make any changes to your address, phone, or banking information. Go to your "My Payment Plan" Account to review your agreement online. The instructions to access "My Payment Plan" account are located in your confirmation letter that you will receive by email following completion of an e-Cashier/NBS Payment Plan Agreement.

 

What is the e-Cashier/NBS Access Code?
To help protect your privacy, e-Cashier asks the person responsible for the payments to create an access code. If you should call into NBS inquiring about your e-Cashier/NBS agreement or inquire online through your NBS (mypaymentplan.com) account, you will be required to verify your e-Cashier/NBS Access Code. If you do not create an access code on your e-Cashier/NBS agreement, one will be randomly assigned to you. Your e-Cashier/NBS Access Code will be identified in your e-Cashier/NBS Confirmation Letter. Please remember to keep a copy of your confirmation letter. The confirmation letter will be emailed to you if you provide an email address; otherwise you will receive it in the mail after completing your e-Cashier/NBS agreement.

 

Can I review my agreement online?
Yes, when you receive your e-Cashier/NBS Payment Plan Agreement confirmation letter there is information regarding how to register online to view your agreement.

 

What should I contact Nelnet Business Services for?

  • To change the checking or savings account information for payments
  • To change the email address that you would like payment reminders to be sent to
  • I need help navigating the e-Cashier site or completing my e-Cashier/NBS Payment Plan Agreement

 

How do I contact Nelnet Business Solutions (NBS)?
800-609-8056, 7:30 a.m. - 7:00 p.m. Monday- Thursday or 7:30 a.m. - 5:00 p.m. Friday

 

What should I contact CMU for?

  • Questions regarding your student balance
  • Copy of billing statement
  • Need myCMU login and/or password- contact the CMU Helpdesk at 660-248-6197 or helpdesk@centralmethodist.edu

 

Who do I contact if I have a question about my balance?
Fayette: Becky Bonuchi at 660-248-6207 or busserve@centralmethodist.edu 

Columbia: Michelle Thompson at 573-447-3311 or mcthomps@centralmethodist.edu 

Park Hills: Hilary Gamble at 573-518-2112 or hgamble@centralmethodist.edu  

Union: Linda Harfst at 636-583-8434 or lharfst@centralmethodist.edu 

All other locations: Jill Miles at 660-248-6272 or jmmiles@centralmethodist.edu