Computer Support Specialist

GENERAL SUMMARY:  

The position of Computer Support Specialist is responsible for the installation, configuration, trouble-shooting, repair, and maintenance of computer systems and related software and peripherals. The position will also perform basic network trouble-shooting and maintenance operations.

 

PRIMARY DUTIES AND RESPONSIBILITIES:  

  • Serve as the primary support person for desktop and laptop hardware and software maintenance (including related peripherals);
  • Evaluate and maintain multimedia equipment and perform computer imaging and repair;
  • Provide individualized instruction of technical hardware and software for faculty and staff when necessary;
  • Maintain adequate documentation according to departmental guidelines on equipment and programs which affect the functioning of the University;
  • Work proactively, independently, and communicate effectively with faculty, staff, and students;
  • Keep updated on technology with magazines, online information, and other professional development opportunities approved by the Vice-President of Technology and Planning;
  • Perform other duties as assigned in your area of responsibility.

 

MANAGERIAL/SUPERVISORY RESPONSIBILITIES 

N/A 

EDUCATION AND EXPERIENCE QUALIFICATIONS

Associate degree in related field or comparable work experience. 

PHYSICAL REQUIREMENTS

Must be able to and without assistance: Walk forward, backward and side to side, crawl, jump, sit, kneel, climb and descend stairs and ladders, open and close doors, have full motor skills in both arms, hands and all fingers and thumbs.

Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

PREFERRED SKILLS AND ABILITIES: 

  • Strong problem-solving and troubleshooting skills
    In-depth knowledge of Windows desktop operating systems
  • Exposure to Windows server operating systems
  • Basic working knowledge of network-related technologies: DNS, DHCP, TCP/IP
  • Experience using Microsoft Office products (Excel, Word, Outlook, and Power Point)
  • A+ certification

OTHER SKILLS AND ABILITIES:   

  • Ability to operate general office equipment
  • Basic keyboarding skills
  • Good communication skills
  • Ability to work self-directed, prioritize tasks, and make decisions with little supervision
OTHER INFORMATION AND ATTRIBUTES:  

Occasional weekend or after-hours work required

Supports the work and efforts of colleagues in achieving the institutional mission and vision.
Contributes creatively and helpfully to setting and meeting departmental and institutional goals.
Seeks innovative, cost-effective solutions to departmental challenges.

Candidates should submit an application, cover letter, and resume to Human Resources.  Applications and instructions are located on the website at www.centralmethodist.edu. 

 

CMU Employees provide collegial, collaborative contributions to their areas and the University as a whole.  They should stimulate a harmonious, productive and inviting work environment that is customer service oriented.  Each must maintain a commitment to the mission and purposes of CMU.   Central Methodist University is an Equal Opportunity Employer.